RLI Insurance Company
Associate Customer Experience Agent (8:30a - 5:00p CT) - Peoria, IL
Peoria, IL, USA · Junior
Sponsorship not specified$20k-$27kDetected 64 days ago
ExcelCustomer SupportResearchCommunicationAdaptabilityUnderwritingProperty & Casualty
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 7 green-card filings in this occupation, 100% were for a worker who already held the job.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Creating a different and better insurance experience doesn't just happen.
- RLI is a Glassdoor Best Places to Work company with a strong, successful background.
- Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs.
Compensation
- Annual bonus plans
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- 2x base salary for group life and AD&D insurance
Benefits
- We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards.
- With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
Company info
- We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
- RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.
- Position Purpose
- Provides front-line operational and customer support. Assists by responding to general inquiries, providing product knowledge while ensuring insurance policy alignment with customer needs. Product support includes personal and/or commercial lines policies.
- Provide basic operational and customer support to administrators, agents, brokers and policyholders.
- Effectively communicate via telephone, chat or email with various internal or external channels.
- In response to basic inquiries, research and develop the appropriate answer based on customer channel.
- Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
- Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
- In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer's needs.
- Assist with other duties as needed.
- Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment
- 0+ years of related experience for consideration
- [OR] equivalent level of education and experience
Visa & Work Authorization
- nity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any oth
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This listing is sourced directly from RLI Insurance Company's careers page and normalized into a canonical job model.