Regal Rexnord
Customer Care Advocate
Radford, Virginia, United States
Sponsorship not specified$45k-$48kDetected 2 days ago
AccessibilityExcelERPCustomer SupportCommunicationOrganizational SkillsMicrosoft OfficeActuators
Stay score
odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 862 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements.
- You may not know it, but Regal Rexnord impacts your life every day. The company's products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where
Responsibilities
- Receive incoming calls with the goal of immediate resolution, or redirect as needed, to support service standards of 95%+ accessibility and first‑call resolution.
- Review and validate customer requests for credit/debit adjustments.
- Maintain customer records including orders, credits, and other customer‑facing documentation in accordance with Regal Rexnord policy.
- The Company's electric motors and air moving subsystems provide the power to create motion.
- The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
- Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion.
Requirements
- High School Diploma or GED Required
- Strong organizational skills with the ability to prioritize workload and meet deadlines.
- Required Skills and Qualifications:
- Proficient with basic computer applications, including Microsoft Excel, Word, PowerPoint, and Outlook.
- Excellent oral and written communication skills with strong telephone etiquette.
- Ability to manage multiple tasks in a fast‑paced environment with frequent interruptions.
Nice to have
- Preferred Skills and Qualifications:
- Experience with ERP systems preferred (Oracle and Epicor).
- Five years of customer service-related experience preferred.
- Two‑year degree in a related field is preferred, or equivalent work experience.
- Preferred Skills and
Skills
- The Linear Motion Division is a major contributor to the Automation & Motion Control Segment, with approximately 1,500 global associates.
- There are 9 main sites located across the United States, Mexico, the Caribbean, & Europe.
- Ideal candidates excel at resolving issues with confidence and clarity and demonstrate outstanding written and verbal communication skills.
Compensation
- $45,000 - $48,000
- The salary range provided is intended to display the value of the company's base pay compensation for this position.
- Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion.
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Tuition Assistance
Company info
- Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience.
- Act as a liaison between the facility and customers by effectively communicating day‑to‑day issues impacting service.
- Promote and train distributors and customers on available self‑service tools.
Equal opportunity
- Regal Rexnord is an Equal Opportunity and Affirmative Action Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.
- Regal Rexnord is committed to a diverse and inclusive workforce.
- We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.
Visa & Work Authorization
- r, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or pro
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This listing is sourced directly from Regal Rexnord's careers page and normalized into a canonical job model.