Jonas Construction Software

Customer Solution Analyst

Canada - Markham - Ontario

Sponsorship not specifiedDetected 46 days ago

AccountingERPCustomer SupportRadiologyProblem SolvingTime Management

About the role

A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment.
Analyze data and user process to find deficiencies in process, reports or software functionality
Have the ability to keep composure under stressful situations

Report to the Procedural Support
Customer Support Analyst
Report to the Procedural Support Manager for daily direction and the Director of Support for administration:
Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
Serve as primary support liaison between clients and Jonas
Collaborate with other departments or offices as necessary to expedite resolutions
Promote and maintain a high quality, professional, service-oriented company image among clients
Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries.

Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset
Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
Proven ability to meet deadlines
Proven ability to problem solve and teach others
Accounting degree and/or experience an asset
Courteous and professional phone manner, demeanor and attitude are essential
Good team player, yet willing to take personal responsibility for resolution of issues
Excellent command of the English language (spoken and written)

Harness time management skills to effectively and efficiently resolve multiple client issues
Excellent organizational, time management, punctuality and customer service skills

Competitive compensation
Once established work from home 1-2 times a week
Extensive in-class and hands on training
Comprehensive benefits package
Learning and development opportunities
Career development and merit based growth plan
Energetic and simulating work environment with annual employee awards and regular department and company events and outings
Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients' businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division.
As a Customer Support Analyst you will be a part of the Jonas Construction support team.

This listing is sourced directly from Jonas Construction Software's careers page and normalized into a canonical job model.