Cityblock Health
Analyst, Provider Capacity
USA
Sponsorship not specified$71k-$91kDetected 1 day ago
Data AnalysisLeadership
> stay_score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Job Description: Analyst, Provider Capacity The Analyst, Provider Capacity is responsible for the day-to-day tactical execution of Provider capacity planning and real-time queue oversight.
- The Analyst ensures that our members receive timely care by monitoring "live" task queues, identifying staffing gaps, and re-routing work to ensure care team delivery pods are operating at peak efficiency.
- We take into account an individual's qualifications, skillset, and experience in determining final salary.
Responsibilities
- Active Oversight: Perform continuous monitoring of care team delivery pod queues, ensuring that tasks are moving through the workflow and alerting leadership to potential bottlenecks.
- Inbox Management: Support and task care teams based upon athena messages
- Membership Management: Creates lists of members for assignment based upon common gaps or tasking needs. Oversees administrative duties in platforms for eligibility and member management
- Coordination & Support
- Sprint Support: Executes the administrative and data-tracking components of local market "sprints" or operational initiatives.
- Connects with payor partners and members regarding enrollment status. Trains market stakeholders and staff at large in the disenrollment process and member management workflow.
- Perform continuous monitoring of care team delivery pod queues, ensuring that tasks are moving through the workflow and alerting leadership to potential bottlenecks.
- Support and task care teams based upon athena messages
- Creates lists of members for assignment based upon common gaps or tasking needs.
- Connects with payor partners and members regarding enrollment status.
Requirements
- Bachelor's degree
- WFM Tooling: Proficiency with workforce management platforms
Skills
- Ability to interpret data dashboards and translate numbers into operational "stories."
- Ability to solve moderate-to-complex problems independently, such as resolving scheduling conflicts or technical queue errors.
- Google Sheets skills (VLOOKUPs, Pivot Tables).
- Behavioral Competencies
- The expected salary range for this position is:
- $71,000.00 - $90,500.00 Annual
- Cityblock will not pay fees associated with resumes presented through unsolicited means.
Compensation
- $71,000.00 - $90,500.00 Annual
- Cityblock will not pay fees associated with resumes presented through unsolicited means.
- We take into account an individual's qualifications, skillset, and experience in determining final salary.
Benefits
- This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave.
- Intraday Management: Adjusts daily schedules and coverage plans to account for unplanned absences or surges in member outreach.
- shift swaps, and coverage inquiries.
- Queue Health: Maintenance of task aging and response times within the target "Green" zone for assigned pods.
- Coverage Stability: Minimal "uncovered" intervals due to proactive intraday adjustments.
Visa & Work Authorization
- We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any o
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This listing is sourced directly from Cityblock Health's careers page and normalized into a canonical job model.