Caddi
Director of Customer Success
Chicago, Illinois, United States · Director
No sponsorship$200k-$210kDetected 100 days ago
Customer SuccessLeadershipCommunicationCollaboration
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37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- If you are a proven leader who thrives in complex, high-growth, and ambiguous environments, this is an unparalleled opportunity to shape the future of a global manufacturing technology platform.
Responsibilities
- Lead Team and Organizational Outcomes: Own the CS department's strategy and OKRs.
- Mentor, coach, and develop a high-performing team of Customer Success Managers (CSMs).
- Drive Scalable Value and Expansion: Define the global customer journey and adoption strategy.
- Design foundational CS playbooks and processes to sustain hyper-growth in collaboration with Japan HQ.
- Strategic Relationship Management: Lead success for CADDi's most strategic accounts, strengthening relationships with C-level executives and overseeing transformation roadmaps.
- Own the CS department's strategy and OKRs.
- Drive Scalable Value and Expansion:
- We are committed to building a team that reflects the communities we serve.
- About the Role CADDi is on a mission to transform how manufacturers work, and Customer Success is the engine that drives value realization and growth at scale.
- You will act as an Organizational Leader, Strategic Architect, and People Manager, partnering directly with US and Japan HQ executive leadership to design a world-class, scalable organization.
Requirements
- Scale: A proven track record of scaling post-sales or services organizations, optimizing NRR targets, and defining departmental metrics.
- Position Requirements Work Environment: Ability to work in-office 5 days a week in our Chicago, IL office.
- 8+ years of experience in leadership roles within Customer Success, Management Consulting, Strategy & Operations, or General Management.
- A proven track record of scaling post-sales or services organizations, optimizing NRR targets, and defining departmental metrics.
Nice to have
- Industry Knowledge: Deep exposure to global manufacturing, complex industrial operations, or enterprise B2B SaaS environments is highly preferred.
- Deep exposure to global manufacturing, complex industrial operations, or enterprise B2B SaaS environments is highly preferred.
Compensation
- $200,000 - $210,000 (Base Salary + Performance Bonus).
Benefits
- Company-sponsored commuter and parking benefits.
- As the Director of Customer Success, you will own the vision, strategy, and execution of our entire post-sales function in the US.
- Partner with Sales Leadership to identify and execute cross-sell/upsell opportunities and analyze macro trends in customer health.
Company info
- We are a diverse and inclusive workplace that values your unique talents and perspectives.
- Create programs that position CADDi and our customers as industry leaders.
Equal opportunity
- Statement CADDi is an Equal Opportunity Employer.
- We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
- Ready to join a passionate team and make a real difference in the future of Manufacturing in the US?
- Apply today, and let's talk.
Visa & Work Authorization
- Must be authorized to work in the United States.
This listing is sourced directly from Caddi's careers page and normalized into a canonical job model.