Jonas Software UK

Implementation Trainer

Markham - Ontario - Canada, CA

Sponsorship not specifiedDetected 26 days ago

Stakeholder ManagementExcelCustomer SupportCommunicationProblem SolvingPublic SpeakingMicrosoft Office

About the role

Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world.
We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Review customer documentation and perform pre-implementation setup and data validation
Create and maintain enablement content including LMS courses, knowledge base articles, help documentation, and internal playbooks
Collaborate cross-functionally with Support, Product, and Professional Services teams to improve the customer journey
Manage multiple projects simultaneously, owning timelines, priorities, and stakeholder communication
Deliver internal training sessions to upskill teams and promote product knowledge
Jonas Software supports over 60,000 customers in more than 30 countries.
Across our broader network, we support a global workforce of more than 30,000 employees.

Ability to learn quickly, adapt fast, and thrive in a high-growth SaaS environment
Willingness and ability to travel internationally (valid passport required)

Lead application consultation and system configuration, guiding customers through best practices aligned with their operational needs
Design, document, and educate customers on custom workflows, operational procedures, and system optimization
Step in to support customers by logging and resolving support cases when needed
Own and deliver live virtual and on-site software training for SpaSoft customers across multiple time zones

This listing is sourced directly from Jonas Software UK's careers page and normalized into a canonical job model.