Oscar Health
Customer Service Representative (Remote AZ)
Arizona, United States · Full-time
Sponsorship not specifiedDetected 11 days ago
Full-Stack DevelopmentProcess ImprovementCustomer SupportHIPAALeadershipMicrosoft Office
About the role
- This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
- You will report into the Concierge Operations Manager.
- This is a remote position, open to candidates who reside in Arizona.
Responsibilities
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways
- Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Requirements
- 1+ years of experience in a high-volume or customer-focused setting.
- Learn more about how you can safeguard yourself from recruitment fraud here.
Nice to have
- Strong quantitative or analytical skills focused on identifying or solving problems
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- Experience manipulating and entering accurate data
- Advanced Google Suite or Microsoft Office capabilities
Compensation
- The set pay rate for this role is $19.00 per hour.
- You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
- Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Benefits
- Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.
- We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
- Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
- Full-time employees are eligible for benefits including:
- medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
- Monitor and track the health of all assigned work-in-progress issues.
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- 6+ Months of healthcare experience
- application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
Equal opportunity
- Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation.
- Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
- Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation.
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This listing is sourced directly from Oscar Health's careers page and normalized into a canonical job model.