THE Aspen Group

Desktop Support Technician

East Syracuse, New York

Sponsorship not specified$27k-$33kDetected 30 days ago

iOSCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementAdaptability

About the role

Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone.
This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Partner with various teams within IT and other departments to solve cross functional issues.
Documents technical issues and their resolutions in the IT knowledge base.
Desktop Support Technician
We are currently looking for a Desktop Support Technician who will provide reliable, high-quality desktop support services.
The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work.
The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, TAG Executives, and peers.

Associates Degree in Computer Science/similar field or commiserate experience in a role similar to a Desktop Support Technician/Engineer.
Hands-on, collaborative working style with a service driven mindset required.
Organization, time management, and problem-solving skills required.
Ability operating, installing, and troubleshooting computer hardware and software required.
Knowledge of a modern ticketing system (such as ServiceNow) required.
Skill with supporting operating systems, including Windows, iOS, and Mac OS required.

Knowledge of Active Directory/Entra ID, Intune, and SCCM to image and troubleshoot preferred.
Some white-glove experience is a plus.
Some familiarity with mobile device operation and Audio/Video technology is a plus.

Pay range and compensation package - Annual Salary Range: $27.00-$33.00/hr with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Provides good customer service to ensure functionality and to assist and guide requesting tech on the best solution or inventory hardware we have in stock.
Experience working in an educational or instructional environment is a plus.

At TAG's new state-of-the-art headquarters in the vibrant West Loop neighborhood of Chicago, we are growing our onsite operations team with IT professionals to support our new office!

This listing is sourced directly from THE Aspen Group's careers page and normalized into a canonical job model.