Buildkite

Buildkite

Staff Customer Success Manager

US · Staff+

Sponsorship not specified$160k-$170kDetected 61 days ago
GitCI/CDGitHub ActionsJenkinsCircleCISalesforceAccount ManagementCustomer SuccessCadenceLeadershipMentoring

About the role

  • This is a senior IC role with significant function-level responsibility.
  • This is an Individual Contributor position.
  • You're a Strong Fit if You Have - 8+ years in Customer Success, Strategic Account Management, or post-sale strategic relationship roles at top-tier B2B SaaS companies - with at least 3 years operating at the Sr.

Responsibilities

  • Value Realization: Drive measurable business outcomes from the Buildkite investment at the scale and complexity that Buildkite's most strategic accounts require - aligning each account's success plan to enterprise-wide engineering and business goals.
  • Cadence Design: Right-size engagement on accounts where every stakeholder is senior and every interaction matters - calibrating cadence so the partnership earns its place on the customer's calendar without over-engineering it.
  • C-Suite Engagement: Drive C-suite, CTO, and board-level engagement on customer outcomes and strategic direction - comfortable as the Buildkite executive presence on the account.
  • Business Translation: Translate platform investment into board-level business outcomes, in the language the customer's executives use with their own leadership and board.
  • Executive Business Reviews: Lead the EBR cadence with the AE and TAM at the executive tier - bringing the value narrative, customer readiness, and forward-looking strategy that keeps the most strategic partnerships on track.
  • Mentorship and Team Development: Mentor and develop CSMs and Sr. CSMs across the team - raise the bar on judgment, executive engagement, and strategic ownership; help future hires ramp to full strategic ownership of their books.
  • Cross-functional Initiatives: Lead cross-functional initiatives across CS, Product, Sales, and Marketing that improve how Buildkite delivers post-sale value - initiatives that outlast your direct ownership of them.

Requirements

  • You're a Strong Fit if You Have.
  • 8+ years in Customer Success, Strategic Account Management, or post-sale strategic relationship roles at top-tier B2B SaaS companies - with at least 3 years operating at the Sr.

Nice to have

  • Hands-on familiarity with Buildkite or comparable CI/CD platforms (Jenkins, GitHub Actions, CircleCI, Harness, GitLab CI) - enough to navigate a customer's CI/CD architecture conversation without needing translation
  • Player/coach experience - formal or informal team leadership in an IC capacity, including line-of-sight responsibility for the development of less-senior CSMs
  • Experience leading or shaping a CS function from an early stage at a developer-infrastructure or B2B SaaS company - not just executing within an established one
  • Experience partnering with Technical Account Managers or Solutions Architects in a model where the technical and relationship roles are explicitly separated
  • Familiarity with CS platforms (Vitally, Catalyst, Gainsight, Totango, or similar) and modern revenue stacks (Salesforce, Avoma, ChartMogul, or equivalent)
  • Meaningful work alongside some of the most innovative engineering teams in tech
  • A supportive, collaborative team culture where your ideas and expertise matter
  • Why You'll Love Working at Buildkite

Compensation

  • Competitive compensation and benefits package

Benefits

  • Strong commercial fluency - you understand pricing, packaging, and the economics of named-account coverage, and you operate effectively alongside AEs and Renewals

Company info

  • Contribute to the strategic direction of the Customer Success function in partnership with the Director of Customer Success - informing how Buildkite covers, supports, and grows its most important customers.
  • Executive Influence and Customer Partnership
  • Amplify the voice of Buildkite's most strategic customers inside Buildkite - ensuring Product, Engineering, and Executive Leadership stay focused on what matters most to the accounts that shape the company's direction.
  • Account Ownership: Own end-to-end relationships on Buildkite's most strategic accounts - multi-org, multi-BU, and reference-tier customers with significant ARR concentration - as the customer's single accountable partner at Buildkite.
  • Strategic Direction: Contribute to the strategic direction of the Customer Success function in partnership with the Director of Customer Success - informing how Buildkite covers, supports, and grows its most important customers.
  • Customer Advocacy: Amplify the voice of Buildkite's most strategic customers inside Buildkite - ensuring Product, Engineering, and Executive Leadership stay focused on what matters most to the accounts that shape the company's direction.
  • At Buildkite, we're on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits.
  • Our Scale-Out Delivery Platform is trusted by some of tech's most innovative companies - including Airbnb, Block, Canva, Elastic, Twilio, and Uber.
  • We've rethought how CI/CD should work, building a platform that's fast, reliable, secure, and scales to meet the needs of high-growth tech companies.
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This listing is sourced directly from Buildkite's careers page and normalized into a canonical job model.