Techwave Consulting Inc
Change Enablement Lead
GDC Financial District, IN · Senior
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About the role
- The Manager, Change Enablement is accountable for the global operating model, governance, and effectiveness of Change Management across Global Delivery Centers (GDCs).
Responsibilities
- Build a consistent, scalable change capability supporting 24x7 global delivery.
- Define and maintain Change policies, standards, workflows, and approval models aligned to ITIL best practices.
- CAB Oversight & Decision Support
- Own the structure, cadence, and effectiveness of global CABs.
- Partner with Problem Management, SRE, and Service Owners to reduce repeat change‑related incidents.
- Drive continuous improvement initiatives to simplify approvals, automate low‑risk changes, and improve time‑to‑value.
- Lead audits and control assessments related to Change Management.
- Own Change Enablement configuration and evolution within ServiceNow.
- Support regulatory, audit, and client‑driven requirements related to change governance.
Nice to have
- We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life.
- Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations.
- Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.
Skills
- Proven experience leading global ITSM / Change Management teams.
- Deep expertise in ITIL Change Enablement and governance models.
- Strong executive communication and risk‑based decision‑making skills.
- Ability to operate effectively in matrixed, federated delivery environments.
- Advanced ServiceNow ITSM experience strongly preferred.
- Education / Professional Experience/ Qualifications
- Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience.
- ITIL certification (Intermediate/Managing Professional preferred).
- 6-8+ years of experience in IT Operations, Service Management, or Reliability‑focused roles.
- Prior experience leading global or offshore delivery teams strongly preferred.
- Experience operating in a ServiceNow and DevOps/SRE‑enabled environment.
Benefits
- Define global role expectations, coverage models, and operating rhythms.
Company info
- Techwave, we are always in an exercise to foster a culture of growth, and inclusivity.
- People are at the core of everything we do.
- Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.
Visa & Work Authorization
- Sponsor automation and integration with DevOps, release, and CI/CD pipelines
This listing is sourced directly from Techwave Consulting Inc's careers page and normalized into a canonical job model.