Techwave Consulting Inc
Change Enablement Lead
GDC Financial District, IN
Sponsorship not specifiedDetected 26 days ago
CI/CDDevOpsSite Reliability EngineeringExcelERPCadenceLeadershipCommunication
About the role
- Techwave, we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do.
- Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and
Responsibilities
- Build a consistent, scalable change capability supporting 24x7 global delivery.
- Define and maintain Change policies, standards, workflows, and approval models aligned to ITIL best practices.
- CAB Oversight & Decision Support
- Own the structure, cadence, and effectiveness of global CABs.
- Partner with Problem Management, SRE, and Service Owners to reduce repeat change‑related incidents.
- Drive continuous improvement initiatives to simplify approvals, automate low‑risk changes, and improve time‑to‑value.
- Lead audits and control assessments related to Change Management.
- Own Change Enablement configuration and evolution within ServiceNow.
- Support regulatory, audit, and client‑driven requirements related to change governance.
Nice to have
- We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life.
- Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations.
- Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.
Skills
- Proven experience leading global ITSM / Change Management teams.
- Deep expertise in ITIL Change Enablement and governance models.
- Strong executive communication and risk‑based decision‑making skills.
- Ability to operate effectively in matrixed, federated delivery environments.
- Advanced ServiceNow ITSM experience strongly preferred.
- Education / Professional Experience/ Qualifications
- Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience.
- ITIL certification (Intermediate/Managing Professional preferred).
- 6-8+ years of experience in IT Operations, Service Management, or Reliability‑focused roles.
- Prior experience leading global or offshore delivery teams strongly preferred.
- Experience operating in a ServiceNow and DevOps/SRE‑enabled environment.
Benefits
- Define global role expectations, coverage models, and operating rhythms.
Visa & Work Authorization
- Sponsor automation and integration with DevOps, release, and CI/CD pipelines
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This listing is sourced directly from Techwave Consulting Inc's careers page and normalized into a canonical job model.