HomeWAV

IT Manager

Saint Louis, MO

Sponsorship not specifiedDetected 15 days ago

AzureCybersecurityIncident ResponseProcurementCustomer SupportControlsLeadershipCommunicationCollaboration

About the role

Oversee ticket management, escalations, staffing, and resource allocation.
Ensure effective endpoint management, device security, patching, and vulnerability remediation.

This is a hands-on leadership role with responsibility for employee technology, infrastructure, device management, and support for hardware deployed in customer facilities.
Build a culture centered on accountability, service quality, and operational excellence.
Partner with the Tier 1 support team to ensure consistent troubleshooting processes and escalation procedures.
Collaborate cross-functionally with Product, Engineering, Dispatch, Inventory, PMO, and Customer Support teams to ensure reliable service delivery.
Manage identity and access control systems (e.g., Azure AD/Entra ID, MFA, SSO).
Maintain asset tracking and employee hardware procurement processes.
Support Field Technology & Product Deployment Lead Tier 2 support for communication technology installed in correctional facilities.
Partner with Product and Engineering to support new deployments, integrations, and hardware revisions.
Support testing and validation of new hardware platforms and product features.
Enhance Security & Compliance Implement cybersecurity controls including endpoint protection, vulnerability management, and security monitoring.

Ensure reliable operation of employee technology including laptops, mobile devices, cloud services, and enterprise applications.
Evaluate and manage vendor relationships and infrastructure tools.

We are seeking an experienced and forward-thinking IT Manager to lead our internal IT operations and oversee our Tier 2 Technical Support team.

This listing is sourced directly from HomeWAV's careers page and normalized into a canonical job model.