Modivcare
Care Center Representative - Remote PA, WV, VA, KY, OH, TN
Remote, OH · Junior
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About the role
- Are you passionate about making a difference in people's lives?
- If so, this opportunity may be the right fit for you!
- Are you passionate about helping others?
Responsibilities
- Provide compassionate customer support using scripted and non-scripted responses.
- Manage access to highly sensitive materials and maintain strict confidentiality.
- Perform other duties as assigned.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Ability to speak, hear and see for the assigned work day
- Ability to answer a high volume of calls up to 100+ calls per day
- Minimum internet speeds of 50Mbps download and 25Mbps upload required.
- Successfully complete new hire training and pass all required compliance testing.
Skills
- Proficient typing skills (35 WPM).
- Familiarity with customer service software and CRM systems (preferred).
- Ability to toggle between multiple screens and systems efficiently.
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
- Education: High School Diploma or GED required.
- Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
- Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.
- Physical Demands
- Physical Requirements
- Able to sit at and work on a computer with headset for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
Compensation
- Compensation: Starting at $15/hr
Benefits
- 0-1 year of customer service experience, preferably in a contact center or healthcare settings
- Willingness to work weekends, overtime, and flexible hours as needed.
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
This listing is sourced directly from Modivcare's careers page and normalized into a canonical job model.