CareTalk Health
Bilingual Patient Support Specialist (Spanish/English) - REMOTE
United States · Contract
Sponsorship not specifiedDetected 8 days ago
LinuxComplianceCRMOutbound SalesCustomer SupportHIPAAEHR/EMRCommunication
About the role
- The PSS is the starting point of the virtual care experience.
- They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the handoff to the care team.
- By ensuring smooth patient flow, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience.
Responsibilities
- Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
- Monitor call activity across teams and proactively support timely handoffs from RN to provider.
- Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
- Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience.
- We are seeking Bilingual Patient Support Specialists (PSS) Spanish/English who are the first point of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery.
- Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
- This role offers the opportunity to shape contractor operations, influence performance outcomes, and support innovative care models across a nationwide clinical workforce.
Requirements
- Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13.
- Wired headphones required for optimal audio quality.
- Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine.
- Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
Skills
- Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least Windows 10 or MacOS 13.
- Headphones: Wired headphones required for optimal audio quality.
- Must have an ethernet cable connecting computer directly into router
- Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
- Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built in webcam which is fine.
- Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users.
- Why CareTalk Health
- CareTalk Health is an equal opportunity employer.
Compensation
- We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are.
- The hours are Monday-Friday 9-6pm EST, compensated at a rate of $17 per hour.
Benefits
- CareTalk Health is a fast-growing telehealth organization that delivers high-quality virtual care at scale.
- CareTalk Health is an
- CareTalk Health is a fully remote, nationwide virtual medical practice.
Company info
- We are hiring for multiple full-time positions. All opportunities are fully remote. The hours are Monday-Friday 9-6pm EST, compensated at a rate of $17 per hour.
- We are hiring for multiple full-time positions.
Equal opportunity
- equal opportunity employer.
Apply directly at CareTalk Health →Create a free account for alerts like thisView CareTalk Health immigration profile
This listing is sourced directly from CareTalk Health's careers page and normalized into a canonical job model.