Brunswick Group

Technical Support Analyst (ICT)

Washington, District of Columbia, United States · Contract

Sponsorship not specified$95k-$120kDetected 5 days ago

AzureCybersecurityCustomer SupportTCP/IPDNSCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityMicrosoft Teams

About the role

Monitor and manage incidents through the ICT Service Desk system, ensuring clear communication and timely resolution.
Collaborate with global ICT colleagues on problem management and service enhancements.
Support meeting room technology, AV systems, and end-user device setup and maintenance.
We help companies tackle high-stakes issues, navigate complex stakeholder relationships, and deliver high-impact outcomes.
From the beginning, we have prioritized attracting, developing, and retaining the best professionals in the industry, united by a culture of inclusivity, excellence, and intellectual curiosity.

Minimum five years of experience working in a Helpdesk or Desktop Support environment.
Experience working within a process-mature (ITIL) environment.
Proficiency with Helpdesk service management systems for logging and tracking support requests.
Comprehensive knowledge of both PC and Mac systems.
Strong understanding of cloud system administration, including Office 365 and Microsoft Exchange Center.
Knowledge of networking and topologies, including WAN, LAN, TCP/IP, DNS, and DHCP.
Experience supporting Microsoft 365 Office Suite, Windows 11, and macOS environments.
Proficiency with Zoom, Microsoft Teams, Polycom, and Neat for video and audio conferencing and presentation setups.
Experience with MDM platforms such as Microsoft Intune and JAMF.
Familiarity with cloud file systems and Microsoft Authenticator.

Excellent client service, time management, and organizational skills.
Strong communication skills with the ability to explain complex technical issues in simple, clear terms.
Highly motivated, enthusiastic, and adaptable - a flexible self-starter with a can-do attitude.
Strong active listening and analytical thinking abilities.
Ability to manage multiple concurrent priorities effectively.
Calm, professional, and confident under pressure.
Creative problem solver who can think outside the box.
Passion for technology and continuous learning, with an interest in emerging tools and trends.
Ideal Candidate
International work experience or familiarity with global business environments.
Multi-lingual
Why Join Us

The annual base compensation range for this role is $95,000 - $120,000.
The base pay offered will be determined by factors including experience, skills, training, office location, certifications, and education.
Bonus Eligibility: Annual discretionary bonus contingent upon individual and firm-wide performance.

Medical, Dental, and Vision insurance.
Disability insurance.
Flexible spending account.
Health savings account.
Life insurance.
Commuter Benefits.
Generous Paid Time Off: 25 vacation days and 10 days sick leave, as well as 11 paid company holidays.
Firm-sponsored 401(k) Plan with 3% automatic company contribution of base and bonus with an additional 1.5% profit share- immediate vesting.

Founded in 1987 in London, the firm has organically grown to 27 offices in 18 countries across the Americas, Europe, Middle East, Africa, Asia and Australia.

The firm will provide reasonable accommodation to qualified applicants or employees, as defined by applicable law.
To request an accommodation during our application and hiring process, email americasaccommodations@brunswickgroup.com.

This listing is sourced directly from Brunswick Group's careers page and normalized into a canonical job model.