Cummins
Service Administrator
Anchorage, AK, United States
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About the role
- Serves as primary customer contact to promote quality customer service and increase business within the branch location.
- We are looking for a talented Service Administrator to join our Distribution business in (Anchorage, AK).
- In this role, you will make an impact in the following ways:
Responsibilities
- Open and manage work orders, service requests, quotes, and repair plans
- Maintain detailed service records and documentation within business systems
- Collaborate with technicians, Service Supervisors, and Team Leads to support efficient service operations
- Ability to create and manage complex work orders, quotes, and repair plans
Requirements
- Process warranty claims and ensure all required documentation is completed accurately
- Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.
- Working knowledge of warranty processes and claim administration
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment
- Financial acumen and the ability to explain service charges and repair recommendations
- Technical trade school/ vocational diploma or certification or equivalent experience required.
Nice to have
- Experience using service management systems and electronic service tools preferred
Skills
- Strong customer service and communication skills
- Strong organizational skills with attention to detail and accurate documentation
Compensation
- Compensation and Benefits Base salary rate commensurate with experience.
Benefits
- Compensation and Benefits Base salary rate commensurate with experience.
Company info
- Serve as the primary point of contact for customers, building and maintaining positive relationships
- Provide customers with timely updates on repair status, schedules, and warranty claims
- Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.
- Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.
This listing is sourced directly from Cummins's careers page and normalized into a canonical job model.