Metropolitan State College of Denver
Assistant Director, Housing Operations & Business Services
Denver, Colorado · Director · Full-time
Sponsorship not specified$67k-$75kDetected 30 days ago
Data AnalysisAccessibilityForecastingBudgetingHRHRISContract ManagementCustomer SupportWordPressLeadershipCommunicationCollaboration
About the role
- https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.
- To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.
- Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors.
Responsibilities
- Administer and optimize the housing software platform including workflows, portals, billing integration, reporting dashboards, and communication templates.
- Develop and execute occupancy management strategies including forecasting, waitlists, retention analyses, space utilization reporting, and scenario modeling.
- Serve as the day-to-day liaison to the O&M partner supporting facility maintenance, cleaning, work order follow-up, safety standards, and residential building operations.
- Oversee opening, closing, break transitions, early arrival processes, and coordination with campus partners (Facilities, Campus Safety, IT, Dining, etc.).
- Develop and maintain housing operations manuals, work-flow charts, and standard operating procedures.
- Support inspections, room condition processes, key management, access control, lock changes, and safety compliance protocols.
- Manage digital systems for assignments, work orders, incident tracking, and key inventory.
- Provide financial and occupancy reporting to the Executive Director to support forecasting, rate setting, and long-term planning.
- Maintain data accuracy and documentation for all operational processes.
- Provide direction and expectations to residence life staff related to operations processes such as room condition reports, keys, occupancy procedures, and opening/closing support.
Requirements
- Bachelor's required
- 2-4 years managing housing assignments, occupancy, or housing systems
- Experience with housing platforms (e.g., StarRez, eRezLife, or similar)
- Experience coordinating housing billing or student account processes
- Experience managing multiple timelines, processes, or operational workflows
- Ability to work evenings and weekends during peak periods
- Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.
- Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.
Nice to have
- Experience launching or improving housing operations or systems
- Experience supporting housing operations through billing, forecasting, or data analysis
- Full-time, 40 hours per week, Exempt
- Monday - Friday, 8:00am - 5:00pm
- Evenings and weekend work: O ccasional evenings and weekends during peak operational periods
- We anticipate the qualified candidate to be placed between $67,000 - $75,000.
- Full Consideration Date
- Complete applications received by June 03, 2026 at 11:59 PM MST will receive full consideration, however applications will be accepted after this date until the position is filled.
Compensation
- Assist in developing annual housing calendars, application cycles, timelines, and communications plans.
Benefits
- Visit MSU Denver's benefits website to learn more.
- For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.
- Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms.
- We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion.
- Collaborate with the Associate Director of Residence Life to ensure alignment between residential education outcomes and operational practices.
Company info
- We are a designated Hispanic Serving Institution located in downtown Denver.
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This listing is sourced directly from Metropolitan State College of Denver's careers page and normalized into a canonical job model.