ShipBob, Inc.
Senior Manager, Cross-Border Transportation
Remote - United States · Senior
Sponsorship not specifiedDetected 6 days ago
Outbound Sales
About the role
- As a Senior Manager, Cross Border Transportation at ShipBob, you will be responsible for managing carrier relationships and partnerships across all cross-border modes for both inbound and outbound freight.
- This role is also responsible for managing other critical partnerships including customs brokers, 3rd party duty and tax estimation systems.
- You will be responsible for ensuring packages are flowing through ShipBob systems and facilities in the most efficient way possible and making sure that the customers get their shipments on time.
Responsibilities
- Establish and manage carrier performance tracking and carrier performance improvement initiatives, which includes coordinating carrier quarterly reviews to hold carriers accountable.
- Manage Carrier Analyst that will be responsible for executing the day (i.e., solutioning missed pick-ups / drop-offs, securing additional capacity, etc).
- Developing SOPs.
- Identify bottlenecks in carrier package flows and partner with carriers to improve service levels.
- Create processes and educate internal teams to ensure continuous flow of packages through the carriers' supply chain.
- Is the subject matter expert for cross border compliance and regulations with a willingness to collaborate with / educate internal stakeholders on best practices.
- Own pick-up / drop-off master schedules with carriers.
- Support ShipBob freight specialists as needed.
- You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.
Benefits
- Identify coverage or service gaps in defined carrier portfolio / network and work to evaluate prospective carriers.
- We champion continuous learning and innovation.
Company info
- We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.
- When we hit milestones, we celebrate them together.
- When we fall short, we learn and move forward.
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