PatientIQ

PatientIQ

Vice President of Customer Growth

Chicago, Illinois, United States · Exec

Sponsorship not specifiedDetected 23 days ago
HubSpotCRMAccount ManagementCustomer SuccessClinical TrialsClinical ResearchMedical DevicesResearchLeadershipMentoring

About the role

  • The incoming leader will inherit a strong team, a clear structure, and a commercially ambitious mandate: grow NRR to 120%+ while protecting and expanding relationships with some of the most consequential health systems and specialty practices in the country.
  • Oversee FY2027 headcount plan and capacity modeling.
  • IDEAL QUALIFICATIONS 8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology.

Responsibilities

  • PatientIQ is hiring its first VP of Customer Growth - a revenue-generating commercial leader who will own net revenue retention, expansion ARR, and the strategic account program across our full customer base.
  • ROLE RESPONSIBILITIES Own the full NRR and expansion ARR targets for PatientIQ - the primary commercial metric for this role.
  • Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth.
  • Own the Strategic Account Program for named accounts - executive relationship management, multi-year expansion planning, and EBR cadence.
  • Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center.
  • Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays.
  • Develop and retain a high-performing team - coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries).
  • Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch at scale.
  • The VP Customer Growth carries expansion quota, builds a CS-as-revenue model, and leads a team that includes Customer Success-Enterprise, Outcomes Research & Registries, and Customer Success-Specialty Practice.

Requirements

  • Proven track record carrying and exceeding expansion quota - you have personally owned NRR targets, not just supported them.
  • Demonstrated ability to grow NRR from 120%+ in a prior role.
  • Ability to travel up to 50%

Benefits

  • CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies).
  • Partner with the VP Provider Sales in a commercial pod model - aligned coverage of Enterprise and Specialty accounts from sale through expansion.

Company info

  • PatientIQ is the leading outcomes intelligence platform for healthcare - purpose-built to help health systems, specialty practices, medical device companies, and medical societies collect, analyze, and act on patient-reported outcomes data at scale.
  • Our platform - ClinicalPRO, ResearchPRO, and DataPRO - powers clinical research, post-market surveillance, registry management, and value-based care programs across hundreds of provider organizations and some of the largest device manufacturers in the world.
  • We encourage all team members to challenge the status quo because our mission demands this.
  • We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
Apply directly at PatientIQ →Create a free account for alerts like thisView PatientIQ immigration profile

This listing is sourced directly from PatientIQ's careers page and normalized into a canonical job model.