Flosports
Customer Service Representative, French Bilingual
Waterloo, Ontario · Staff+
Sponsorship not specifiedDetected 43 days ago
Customer SupportZendeskWordPressLeadershipCommunicationCollaborationProblem Solving
About the role
- This position requires strong communication skills, flexibility with rotating shifts, and a passion for problem-solving in a fast-paced, sports-centric environment.
Responsibilities
- Troubleshoot and resolve customer and partner issues in real time
- Escalate bugs or technical issues to the Customer Support leadership team as needed
- Guide partners in the use of admin tools, FloHockey software, and general platform features
- Maintain and update customer accounts, including subscriptions and billing, following department policies
- When requested, collaborate with the Team Lead and/or Customer Support Manager to:
- Document process modifications for future reference and training
- FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels.
- By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience.
- FloFun social group creating a full calendar of team building and social events for all staff
Requirements
- Must be available for rotating shifts, including days, evenings, weekends, and holidays
Skills
- Minimum of two years of customer service experience (preferred)
- Strong problem-solving skills with a proactive, solution-oriented mindset
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to work effectively in a team
- Proficient with computers and comfortable using various technical tools
- Ability to thrive in a fast-paced, dynamic environment
- Flexibility to work a variety of shifts, including days, evenings, and weekends
- Familiarity with WordPress or LeagueStat
- Background in playing ice hockey or strong knowledge of the sport
Compensation
- Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more.
Benefits
- Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program
- 15 Vacation days to begin
- Annual equity awards for all top performers
Company info
- Deliver timely, friendly, and professional support to customers via phone and email
- Collaborate with internal departments to ensure accurate information and expectations are met for all events, partners, and customers.
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This listing is sourced directly from Flosports's careers page and normalized into a canonical job model.