Telus Digital
Senior Director, Design
Charlottesville, VA · Director
Sponsorship not specifiedDetected 74 days ago
Product StrategyBusiness DevelopmentPerformance ManagementCustomer SupportLeadershipCollaborationMentoring
About the role
- This isn't a role where you're executing someone else's vision.
Responsibilities
- Define the future competencies of our design organization: the skills, mindsets, and ways of working that will keep our teams and clients ahead of the curve
- Stay genuinely curious and connected to the broader design and technology landscape, bringing outside perspectives in and helping the team make sense of rapid change
- Own design outcomes across a portfolio of Fortune 500 accounts, from executive relationships and QBRs to the quality of what ships
- Serve as a trusted design authority at the C-suite level, influencing client strategy and product direction, not just delivery
- Partner with strategic consultants and business development teams to shape how design is positioned and sold in new and existing engagements
- Drive alignment in complex, high-stakes situations, bringing teams back on track and bringing clients along with clarity and confidence
- Team Building & Culture
- Lead, mentor, and grow a team of over 100 designers, content designers, creative services consultants, and design leaders, creating the conditions for exceptional work and meaningful careers
- Recruit actively and elevate TELUS Digital's presence in the design community through thought leadership, networking, and external visibility
- Build a studio culture that balances craft ambition with practical delivery, where feedback is honest, standards are high, and people want to do their best work
Skills
- the skills, mindsets, and ways of working that will keep our teams and clients ahead of the curve
Benefits
- Bring a sharp commercial lens to resourcing, investment decisions, and account health, not just design quality
- Design Vision & the Future of the Craft
- Develop and champion a forward-looking vision for design at TELUS Digital, one that anticipates how AI, emerging tools, and shifting user expectations will reshape what designers do and how they do it
- Translate that vision into tangible practice: how we hire, how we develop talent, how we evaluate quality, and how we talk about design's value in the market
Company info
- Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale. As an award-winning digital agency and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
- With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across: Digital Product Strategy & Innovation, Digital Marketing Services, Web & Mobile App Development, Data & AI, Cloud Engineering, and Enterprise Technology Modernization.
- From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
- Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale.
- As an award-winning digital agency and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
- This role will be in a Work From Near (Hybrid) capacity based in our Columbus, OH, or Charlottesville, VA office.
Equal opportunity
- At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
- All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
- We will only use the information you provide to process your application and to produce tracking statistics.
- Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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This listing is sourced directly from Telus Digital's careers page and normalized into a canonical job model.