Clearbridge Business Solutions USA
Tier 1 Technician (In-Office)
Calgary, Alberta
Sponsorship not specifiedDetected 45 days ago
Customer SupportResearchCommunicationCollaborationProblem SolvingCompTIA
About the role
- As a Tier 1 Technician, you're the first voice customers hear when they need help.
- This isn't about being the most technical person in the room yet.
- Recognize patterns in recurring issues and proactively recommend solutions
Responsibilities
- We develop Tier 1 Technicians into Tier 2 Technicians.
Requirements
- Familiarity with Windows, Active Directory, O365, or networking fundamentals
- Experience with PSA or RMM tools
Company info
- how customers feel after interacting with you
- You're comfortable on the phone, patient with non-technical customers, and skilled at translating tech-speak into plain language.
- Customers never wonder if their issue fell through the cracks.
- At Clearbridge, we solve business problems through IT.
- Our team of 15+ service professionals becomes an extension of our customers' operations, understanding their businesses deeply enough to anticipate needs and recommend solutions that move the needle.
- Your growth matters because when you succeed, our customers succeed.
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