Genentech

Genentech

Director, Customer Experience Strategy

South San Francisco, USA · Director

Sponsorship not specifiedDetected 1 day ago
OKRsPublic HealthResearchLeadershipCommunication

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 21 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 77%

Of 13 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 487 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

34 transfer filings in the last year, covering 34 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Measure Business & Customer Impact: Establish rigorous operational and experience metrics, monitoring CX performance across initiatives to ensure measurable improvements in customer satisfaction, access, and brand engagement.

Responsibilities

  • You bring 8+ years of dedicated expertise in customer experience insights, co-creation, human-centered design, and/or qualitative research facilitation.
  • Evidence of advanced experience as a thought leader with an innovative mindset, constantly challenging the status quo to deliver competitive advantages and create meaningful value for patients and providers.
  • Exceptional communication skills, the ability to influence without direct authority, and partner with leadership teams based on the insights you develop.
  • Experience leveraging CX insights to inform strategic direction and decisions to optimize business processes.
  • Lead, Mentor & Scale Talent: Build, coach, and inspire a world-class team of CX Strategists, guiding their professional development from tactical execution partners to strategic enterprise influencers.

Requirements

  • You hold a Bachelor's degree (required).
  • Experience designing customer-centric experiences through the customer decision journey.
  • Experience measuring customer experience to understand and evolve the experience.
  • Strong knowledge of the pharmaceutical value chain.

Compensation

  • The expected salary range for this position based on the primary location of South San Francisco, CA is $177,200/yr to $329,200/yr.

Benefits

  • You possess at least 5 years of specialized experience operating within the healthcare, pharmaceutical, biotechnology, or life sciences industry.
  • Master's Degree or MBA in Customer Experience, Public Health, Service Design, Market Research, or a related discipline.
  • Relocation benefits are NOT available for this posting

Equal opportunity

  • equal opportunity employer.
  • If you have a disability and need an accommodation in relation to the online
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This listing is sourced directly from Genentech's careers page and normalized into a canonical job model.