Chickasaw Aerospace

Salesforce Web Developer

REMOTE, USA · Contract

No sponsorship$89k-$130kDetected 29 days ago

Incident ResponseSalesforceCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational Skills

About the role

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
PHYSICAL DEMANDS Work is primarily performed in an office environment.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Configuring Salesforce page layouts, record types, and field configurations to optimize user experience and information accessibility.
Configuring Salesforce Service Cloud features to support the Government's management of customer inquiries, track issue resolution, and maintain case histories.
Performing development of custom Salesforce Screen Flows and surveys to collect strategic partner feedback and track satisfaction metrics.
Configuring Salesforce Communities/Experience Cloud to facilitate collaboration between the PMO and strategic partners.
Supporting the development and maintenance of Salesforce data models, objects, and relationships to support efficient storage and retrieval of cloud service information.
Building and maintaining Salesforce reports, dashboards, and analytics based on Government-defined requirements to provide actionable insights on customer interactions and service metrics.
Salesforce Web Developer III provides subject matter expertise and technical support to the PMO by supporting the development and maintenance of web pages, data, and workflows within the Salesforce platform.
A portion of our profits is used to support Chickasaw citizens.
We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people.

Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
Ability to use tact in handling difficult individuals and/or situations
Highly organized with ability to multitask
Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
This position may be required to be on site 2-3 times a week at approved client facilities.

The estimated pay range for this role is $89k to $130k, with the final offer contingent on location, skillset, and experience.

This listing is sourced directly from Chickasaw Aerospace's careers page and normalized into a canonical job model.