Imperative Logistics Group
Technical Support and Infrastructure Manager
Laredo, TX
Sponsorship not specifiedDetected 6 days ago
CybersecurityIncident ResponseStakeholder ManagementForecastingPerformance ManagementCustomer SupportTCP/IPFirewallVPNSD-WANLeadershipCommunicationProblem Solving
About the role
- This job description reflects the current assignment of essential functions and is not meant to be all-inclusive.
- Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons.
Responsibilities
- Manage backups, replication, disaster recovery, and business continuity plans.
- Lead the Helpdesk / Technical Support team providing Tier 1-3 support.
- Support cybersecurity initiatives in coordination with cybersecurity leadership.
- The Technical Support & Infrastructure Manager is responsible for the stability, availability, security, and performance of the company's IT infrastructure and end-user support services.
- Manage relationships with MSPs, ISPs, telecom providers, hardware/software vendors.
- Manage infrastructure and support budgets, forecasting costs and optimizing spend.
- Lead, mentor, and develop infrastructure and support staff.
- Lead or support IT infrastructure and support projects.
- Collaborate with application, development, and business teams.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 5+ years of experience in IT infrastructure and support roles.
- 3+ years in a leadership or management position.
- Strong knowledge of:
Skills
- Strong leadership and people management skills
- Excellent troubleshooting and problem-solving abilities
- Strong communication and stakeholder management
- Ability to prioritize in a fast-paced, operational environment
- Customer-focused mindset
- Strategic thinking with hands-on execution capability
- Infrastructure uptime and system availability
- SLA compliance and incident resolution times
- User satisfaction scores
- Reduction in recurring incidents
- Security posture improvements
- Budget adherence and cost optimization
Compensation
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- Medical, Dental, and Vision insurance
- HSA + matching contribution
- Life Insurance
- Employer-paid short and long-term disability insurance
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This listing is sourced directly from Imperative Logistics Group's careers page and normalized into a canonical job model.