mpathic2

Program Manager, Human Data Operations (San Francisco)

San Francisco, California

Sponsorship not specified$60k-$90kDetected 5 days ago

Machine LearningData ScienceLLMsProject ManagementAgileStakeholder ManagementCustomer SuccessResearchLeadershipCommunication

About the role

Engineering, AI/ML, and Research: to resolve technical blockers and integrate tooling into workflows.
We value operational excellence, systems thinking, and high standards for quality, clarity, and auditability.

Own Project Execution, Contract Handoff to Final Delivery (Core)
Be the single operational lead for the delivery pods you own, carrying each program from intake through staffing, execution, quality review, and customer sign-off.
Build and coordinate project teams
Manage Customer Relationships & Delivery Milestones
Manage customer expectations and delivery milestones throughout the engagement lifecycle.
Lead internal project meetings, status reviews, and customer-facing reporting cadences.
Build Quality & Operational Systems
Define what "good" means for the programs you own, and the quality controls and QA processes that measure it.
Build scalable operational systems that improve project visibility, quality, or throughput across the Human Data team.

5+ years of program management, project delivery, operations leadership, or related experience.
Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel.
Experience managing customer-facing programs with executive stakeholders.
Experience operating in startup or high-growth environments.
Required Experience

PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred.
Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations.
Apply Even If You Don't Check Every Box
you can take a complex, evolving customer program and turn it into a clear project plan, a staffing model, and a risk-managed delivery path.
Bring operational rigor and strong judgment, and can proactively identify risks before they impact delivery commitments.
Understand modern AI evaluation, red teaming, and human-in-the-loop concepts, and how to operationalize them into repeatable, measurable workflows.
Communicate crisply across project plans, status updates, and escalation paths, and can align distributed teams around ownership and timelines without relying on authority.
Are energized by being the connective tissue across Human Data, QA, Engineering, Product, Research, and Customer Success teams.

About mpathic
mpathic is building the future of trustworthy AI.
Position Overview
What You'll Accomplish
In your first 60-90 days you'll…
Become proficient in the systems, tools, trackers, reporting mechanisms, and communication workflows used across projects.
Begin identifying operational bottlenecks, process gaps, and opportunities for improvement.
In your first year you'll…
Contribute to customer expansion opportunities through exceptional delivery and stakeholder management.
You'll Thrive in This Role If You…

This listing is sourced directly from mpathic2's careers page and normalized into a canonical job model.