Tech Mahindra
Senior Workforce Management Consultant – Connect FCS
Englewood, Colorado, United States · Senior
Sponsorship not specified$160k-$205kDetected 4 days ago
Stakeholder ManagementForecastingCommunication
About the role
- Senior Workforce Management Consultant – Connect FCS
- Time Zone: Must be able to work Central Time or Eastern Time hours
Responsibilities
- Lead end-to-end Amazon Connect FCS implementation projects.
- Facilitate discovery sessions with business and operations teams to gather and document requirements.
- Design and configure Connect FCS solutions aligned to customer requirements.
- Perform hands-on system setup, configuration, testing, and deployment activities.
- Work collaboratively with customer teams to build solutions and transfer knowledge throughout the project lifecycle.
- Validate that implemented solutions meet business, operational, and reporting requirements.
- Develop and execute user acceptance testing (UAT) plans.
- Deliver administrator and end-user training sessions.
- Create implementation documentation, training materials, and knowledge transfer artifacts.
- Provide post-implementation guidance and support during stabilization periods.
Requirements
- 1 or more years of experience specific to Amazon Connect FCS (Forecasting, Capacity Planning and Scheduling)
- Experience gathering, documenting, and validating business requirements.
- Experience delivering training and knowledge transfer to business and technical users.
- Ability to translate operational requirements into scalable system configurations.
- Ability to work Central Time or Eastern Time hours
- Must be able to work Central Time or Eastern Time hours
- This individual must be comfortable working independently, leading workshops, documenting requirements, configuring solutions, training end users, and ensuring implementations meet defined business objectives.
Nice to have
- Multiple Amazon Connect FCS implementations.
- Experience leading enterprise-scale workforce management transformations.
- Consulting experience in enterprise software implementations.
- Analyze workforce management processes and recommend best-practice solutions.
- Act as a trusted advisor and primary customer-facing consultant throughout the engagement.
Skills
- Facilitation, communication, and stakeholder management skills.
Compensation
- $160k-$205k
Benefits
- Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.
- All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability.
Company info
- Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
Equal opportunity
- We promote and support a diverse workforce at all levels of the company.
- Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."
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