Humanly
Customer Success Manager
Seattle-Bellevue
Sponsorship not specifiedDetected 36 days ago
CRMRecruitingCustomer SuccessResearchCommunicationPublic Speaking
About the role
- This is not just a Customer Success role.
- We are looking for someone who understands recruiting operations and can have meaningful conversations with recruiters, talent leaders, and executives about hiring challenges, workflow optimization, candidate experience, and business outcomes.
- As Humanly continues to scale, you'll have the opportunity to help shape our customer success processes, best practices, and customer engagement strategy.
Responsibilities
- Own a portfolio of mid-market customer accounts and serve as their primary strategic contact.
- Build trusted relationships with recruiters, recruiting leaders, operations teams, and executive stakeholders.
- Lead regular customer meetings, business reviews, and strategic planning discussions.
- Advocate for customer needs internally across Product, Support, Engineering, and Revenue teams.
- Drive adoption and utilization of Humanly's products across customer organizations.
- Deliver training, enablement, and change management support to ensure long-term customer success.
- Prepare and deliver Quarterly Business Reviews (QBRs) and executive presentations.
- Own customer retention and renewal outcomes for your portfolio.
- Identify cross-sell expansion opportunities and partner with our Growth team when appropriate.
- Collaborate with a diverse and passionate team dedicated to transforming the hiring landscape
Skills
- Experience working at an ATS, recruiting technology, HR technology, or staffing company.
- Experience as a recruiter, recruiting manager, recruiting operations leader, or talent acquisition leader.
- Experience managing SaaS renewals, customer health programs, or expansion opportunities.
- Familiarity with CRM systems, customer success platforms, and business intelligence tools.
- We recently closed a $25M
Compensation
- Competitive compensation + equity
Benefits
- Competitive compensation + equity
- Company sponsored medical, dental, and vision plans for employees
- Learning & development stipend
- Wellness stipend
- 12 weeks fully paid parental leave
- Monitor customer health and proactively identify risks, opportunities, and engagement trends.
Company info
- You've successfully managed a portfolio of customers, built executive relationships, and guided organizations through adoption, change management, and growth initiatives.
- This role sits within our Customer Success team and owns a portfolio of mid-market customers.
- Our customers expect more than software, they expect expertise, guidance, and partnership.
- Help customers establish success metrics and achieve measurable business outcomes.
- Share recruiting best practices and industry insights that help customers improve hiring outcomes.
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This listing is sourced directly from Humanly's careers page and normalized into a canonical job model.