Flashfood
Customer Support Specialist - Bilingual (French/English)
Remote (USA and Canada) · Full-time
Sponsorship not specifiedDetected 1 day ago
JiraCustomer SupportZendeskCommunicationCollaboration
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- Through our innovative app-based marketplace, we connect shoppers with discounted perishable items while helping retailers turn would-be waste into revenue and meaningful environmental impact.
- We're growing quickly across North America and partnering with retailers of all sizes to expand our reach.
- If you're passionate about creating real change for people and the planet, we'd love for you to join us.
Responsibilities
- Respond quickly and professionally to escalated customer support requests across both apps - primarily via email tickets, with some phone support each day
- Deliver a customer-first experience in every interaction, turning challenges into opportunities to build loyalty
- Identify, document, and monitor recurring technical issues or bugs
- Work closely with the Customer Support Manager and internal teams to share customer insights and feedback that drive product and process improvements
- Contribute to support resources such as FAQs, help center articles, and internal documentation
- Participate in team discussions and take on independent projects that improve the customer experience and support operations
- 2-4 years of customer or technical support experience in the tech space, ideally at a fast-paced start-up (B2B or B2C)
- Customer Support & Issue Resolution
- Thrives in a small, fast-moving, mission-driven support team
- Takes ownership and drives customer issues from first contact to resolution
Requirements
- Bilingual - fluent in French and English (required)
Nice to have
- Based in the PST time zone
- able to work one weekend day
- Experience in grocery, retail, or marketplace businesses
- Passion for food, sustainability, or mission-driven companies
- Mission-driven work that reduces food waste and expands access to affordable food
- A fast-growing, collaborative team with big ambitions
- Real opportunities for career growth
Compensation
- Competitive salary and comprehensive benefits, including health, dental, and vision insurance
Benefits
- Competitive salary and comprehensive benefits, including health, dental, and vision insurance
Company info
- Our company is on a mission to reduce food waste and make high-quality, affordable food accessible to everyone. Through our innovative app-based marketplace, we connect shoppers with discounted perishable items while helping retailers turn would-be waste into revenue and meaningful environmental impact. We're growing quickly across North America and partnering with retailers of all sizes to expand our reach.
- If you're passionate about creating real change for people and the planet, we'd love for you to join us. Your work here will directly contribute to a mission that helps families save money, reduces waste, and builds a more sustainable future.
- What We're Looking For
- We're looking for a full-time Customer Support Specialist to join our small but mighty support team. This is a remote position open to candidates in Canada or the US, with core hours of 9am-5pm PST (12-8pm EST) and one Saturday or Sunday each week to support our customers and grocery partners.
- Our company is on a mission to reduce food waste and make high-quality, affordable food accessible to everyone.
- Your work here will directly contribute to a mission that helps families save money, reduces waste, and builds a more sustainable future.
- About Us Our company is on a mission to reduce food waste and make high-quality, affordable food accessible to everyone.
- Act as a liaison between customers and internal teams (Product, Engineering, Partnerships), ensuring issues are communicated clearly and resolved efficiently
- Proactively follow up on open cases to keep customers informed and build trust
Equal opportunity
- equal opportunity employer and is committed to building a diverse, inclusive, and equitable workplace.
Apply directly at Flashfood →Create a free account for alerts like thisView Flashfood immigration profile
This listing is sourced directly from Flashfood's careers page and normalized into a canonical job model.