Zero Emission Industries
Help Desk Manager
Lakewood, New Jersey, United States
Sponsorship not specified$11k-$145kDetected 27 days ago
AzureCybersecurityProject ManagementBudgetingPerformance ManagementCustomer SupportTCP/IPDNSVPNLeadershipCommunicationMentoring
About the role
- This is a leadership role first, with limited hands-on ticket work.
- The salary range for the role is $105,00 - $145,000.
Responsibilities
- Lead, coach, and develop Pod Leads and support personnel.
- Support career development, succession planning, and building future leadership capability.
- Guide and support Pod Leads through high-impact technical incidents and client escalations.
- Maintain enough technical depth to evaluate troubleshooting approaches, spot operational risks, and support decisions during complex incidents.
- Partner with technical leadership to improve support standards, escalation paths, and service delivery processes.
- Review recurring technical issues and drive long-term corrective action.
Requirements
- 3+ years of leadership experience.
- A track record of leading technical teams.
- Strong understanding of service desk operations and performance metrics.
- Strong understanding of Microsoft 365 ecosystems.
- Familiarity with Azure / Entra ID and endpoint management platforms.
- Working knowledge of networking principles (DNS, DHCP, VPN, TCP/IP, routing, and switching).
- Experience leading multiple teams or service delivery functions.
- Required technical knowledge
- No scheduling required - you choose when you do it, and it can be completed within 48 hours of applying.
Nice to have
- MSP or managed-services experience (strongly preferred).
Skills
- The business has grown significantly over the past year and shows no sign of slowing down.
Compensation
- The salary range for the role is $105,00 - $145,000.
Company info
- Our client is a fast-growing Managed Service Provider based in New Jersey, delivering modern IT support to an expanding base of business clients.
- They've built their entire operation to be cloud-native and Microsoft-first, and they lean heavily on automation and AI to support clients at a level most traditional MSPs can't match.
- Because the environment is fully cloud-based, this is a genuinely modern support organisation: no legacy server rooms, no break-fix grind.
- It's a close-knit team with very low turnover and a culture that rewards people who think for themselves and want to keep growing.
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This listing is sourced directly from Zero Emission Industries's careers page and normalized into a canonical job model.