6sense
Principal Customer Success Manager, Strategic
San Francisco, California, United States · Principal · Full-time
Sponsorship not specified$159k-$230kDetected 29 days ago
SalesAccount ManagementOnboardingCustomer SuccessResearchCommunication
About the role
- We envision a future where companies, teams and people reach their full potential.
- Our People: People are the heart and soul of 6sense.
- We want 6sense to be the best chapter of your career.
Responsibilities
- We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.
- We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
Requirements
- Must have experience with the following:
- Must have experience with the following: developing strategies on assigned accounts to fully leverage technology solutions
- 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events.
Nice to have
- Bachelor's degree or foreign equivalent in Global Marketing, Marketing, or related field, plus five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation.
Compensation
- $159,328 - $229,571 per year
- Apply at: https://6sense.com/about-us/careers/join-us/ or send resume to: hiring@6sense.com
Benefits
- Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options.
- We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform.
- We host quarterly wellness education sessions to encourage self care and personal growth.
- From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Company info
- 6sense's mission is to multiply what matters: growth, retention, and efficiency.
- People are the heart and soul of 6sense.
- We serve with passion and purpose.
- Every 6sensor plays a part in defining the future of our industry-leading technology.
- 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.
- Principal Customer Success Manager - Strategic (6Sense Insights, Inc.; San Francisco, CA): Develop, execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI).
- Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team.
- Work closely with customer and internal teams to maintain visibility into product performance and customer feedback.
- Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn.
- Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams' daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense.
- Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases.
Equal opportunity
- Employer:
- 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
- We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. A ll email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@ 6sense.com
- 6sense is an Equal Employment Opportunity and Affirmative Action Employers.
This listing is sourced directly from 6sense's careers page and normalized into a canonical job model.