FreedomCare
Care Specialist I (Springfield, MO/Hybrid 4 days remote, 1 day in office)
Springfield, MO
Sponsorship not specified$29k-$917kDetected 6 days ago
Customer Support
About the role
- Accurately follow process and procedures according to department guidelines to ensure we are consistently delivering strong quality levels and customer experience.
- Consistently meets monthly performance metrics of call availability, efficiency, quality, and wellness reviews.
Responsibilities
- Own It (Drive and ownership)
- Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys.
Requirements
- Maintain r eliable work schedules with required 2 weeks' notice for planned in advance.
Nice to have
- <span data-ccp- ="normaltextrun" data-ccp- -defn="{"ObjectId":"e8e08c9a-d7a0-4c29-917d-d4a3b450370a|140","ClassId":1073872969," ":[
Compensation
- $29k-$917k
Benefits
- Manage a high-volume inbound Service C enter Calls dealing with related inquiries such as time-off, payroll, timekeeping and process patient and health plan care requests.
- Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations.
- Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers and compliance.
- Screen patients and caregivers for ad ditional programs and benefits to enhance their lives.
Apply directly at FreedomCare →Create a free account for alerts like thisView FreedomCare immigration profile
This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.