Nucleus
IT Support Specialist - Onsite
Toronto, Ontario · Staff+ · Contract
Sponsorship not specifiedDetected 43 days ago
AzureCustomer SupportCiscoResearchCommunicationMicrosoft OfficeCompTIA
About the role
- Supercharge your career at Nucleus Networks!
- What makes Nucleus different from other Managed IT Services providers?
- To start, our focus goes beyond just keeping the lights on.
Responsibilities
- We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow.
- Maintain ticket hygiene by managing and completing tickets from initiation to resolution.
- Collaborate with supervisors and appropriate stakeholders to ensure efficient use of resources which include seeking approval before initiating work on a solution, particularly for time-intensive tasks.
- Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.
Requirements
- Attend all required meetings, including Pod Huddles, one-on-one sessions, and team meetings.
- Required Skills and Qualifications
- At least 2 years of experience in the IT industry or similar setting.
Nice to have
- CompTIA A+, Network+ and Security+,
Compensation
- Competitive Salary & Benefits, including a Health Spending Account and RRSP Matching program
Benefits
- Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there!
- A minimum high school diploma is required; post-secondary education in a related field is an asset.
Company info
- We pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.
- We are a team of over 80 experienced IT Professionals focused on providing industry-leading IT Services to clients across Canada.
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This listing is sourced directly from Nucleus's careers page and normalized into a canonical job model.