UnitedHealthcare

RN Care Management Clinical Team Lead - Los Angeles, CA - Hybrid

Textile Finance, Los Angeles County · Full-time

Sponsorship not specified$35k-$63kDetected 1 day ago

ComplianceProject ManagementAuditingHIPAAPatient CareResearchLeadershipCommunicationCollaborationMicrosoft Office

About the role

Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
If you are located in Southern CA, you will have the flexibility to work remotely* as you take on some tough challenges.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

In collaboration with the management will develop and provide training to teams for all new, updated processes and workflows. Training attendance will be documented and submitted with the Operational Support team
Manage patient and provider escalations or grievances by providing research into the inquire and provide a summary to the leadership for actions needed
Development and maintenance of all job aids that support system and processes for the assigned team
Support for organizational realignment and change management by providing training, document updates and communication
Support resource planning and allocation by reviewing daily assignments, shifting resource assignments when necessary to manage daily workloads
Technology training and change readiness monitoring in support of system modifications
Implementation and monitoring of process changes needed to support CAP remediation in close collaboration with the Delegation oversight team
Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization and affiliates
Ability to maintain confidentiality of patient and all related entity business matters of the organization and its partners
Ability to manage detail and work with accuracy

Associate's Degree in related clinical field from an accredited college
3+ years of broad-based clinical experience and an expert in their respected function
Demonstrate knowledge of PC applications including MS Office Suite
Ability to use written and oral communication skills
Ability to read and interpret data
Ability to analyze problems and formulate appropriate plans, solutions and courses of action
Ability to work with frequent interruptions

Bachelors Degree
Supervisory experience
Project management experience
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
The hourly pay for this role will range from $35.00 to $62.50 per hour based on full-time employment.
We comply with all minimum wage laws as applicable.
UnitedHealth Group is a drug - free workplace.
Candidates are required to pass a drug test before beginning employment.

Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction
Working knowledge of health care delivery systems
Work as an interdisciplinary team member with members, physicians, administration, staff and other managers
Frequently follow written and oral instructions and complete routine tasks independently
Ensures confidentiality of patient information following HIPAA guidelines and company policies
Attends/completes training to meet requirements of the job position and as needed or mandated by company policies and regulations
Has regular and predictable attendance

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Knowledge of age specific communication is needed with the ability to listen actively and respond to internal and external customers in a timely, competent manner both verbally and nonverbally

This listing is sourced directly from UnitedHealthcare's careers page and normalized into a canonical job model.