Manulife and John Hancock

Bilingual Investment Claims Adjudicator

CAN, Quebec - Full Time Remote · Full-time

Sponsorship not specifiedDetected 6 days ago

Customer SupportCollaborationOrganizational Skills

About the role

Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families.
Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.
It is our priority to remove barriers to provide equal access to employment.

Document claim file to ensure accurate record of events.
Empathetic, professional, highly organized and tenacious, the successful candidate thrives in a team environment and is motivated to maintain exemplary customer service to our clients when it matters most.

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Basic mathematical skills required.
Bilingual (French & English) is required
The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Customer service oriented individual
Ability to respond constructively and decisively in high pressure or emotional situations.
Ability to thrive in a high energy culture.
Continuous improvement mindset.
1-2+ years' experience in adjudicating claims, an asset.
Working knowledge of processing and imaging systems, an asset.
Knowledge of Investment Products, an asset.
Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, r

Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations.

We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions
We are currently seeking a Bilingual Claims Adjudicator to join our team to provide excellent service to our client base across Canada.

r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co

This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.