Veterinary Emergency Group

Veterinary Operations Lead - Chantilly, VA

Chantilly, Virginia, United States · Full-time

Sponsorship not specifiedDetected 23 hours ago

Inventory ManagementLeadershipCommunicationMentoringOSHA

About the role

This meant challenging the status quo and fixing everything that was wrong with the ER experience.
Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
This also means saying yes to creating the greatest experience possible for our VEGgies.

Drive VEG's customer-focused experience and triage, including participating in rounds and actively working with your team to ensure the experience we're known for happens with each customer
Maintain spend within budget set by the hospital manager
Develop and maintain contacts for vendors, service reps, and drug reps, and maintain log of all invoices
Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
General customer assistance and support, including handling phone inquiries and call transfers, ensuring customers and their pets are greeted promptly upon arrival, and managing wait times

Drive upkeep and organization of stock areas, ensuring they meet OSHA guidelines

In 2014, VEG was born with a mission to help people and their pets when they need it most.
At VEG we find a way to say yes to the career you want in veterinary emergency medicine.
This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
Yes to working in an environment where you can find your place and feel valued for the amazing work you do.
Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career.
And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work®.
As an Operations Lead, you'll be at the forefront of delivering an exceptional customer experience for our customers, ensuring that every part of VEG triage is both smooth and seamless.
You are passionate about helping people and their pets and thrive on creating a welcoming environment, where customers feel cared for from the moment they come through the door.
Beyond ensuring every customer's experience is exemplary, you'll handle day-to-day operations with efficiency and care, maintaining all aspects of the hospital and empowering your team to make a real difference in the lives of pets and their families.

This listing is sourced directly from Veterinary Emergency Group's careers page and normalized into a canonical job model.