Ministry Brands

Relationship Manager, Volunteer Screening

US-MB-Home Office, USA

Sponsorship not specifiedDetected 64 days ago

SalesforceExcelHRISZendeskLeadershipCommunicationMicrosoft Office

About the role

Ministry Brands is looking for a Relationship Manager, Volunteer Screening to join our growing team!
The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Quarterly Incentive Program: This position is eligible to participate in our quarterly incentive program.

Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
Conduct Account Review sessions at recurring intervals with each client partner
Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities
We currently have an opening for a Client Relationship Manager on our Support and Relationship Management team.
Excellent relationship building skills and ability to work both individually and as a member of a team

Requires 2+ years of related experience
Ability to learn and demonstrate company product solutions
Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
Ability to work effectively within a fast-paced, deadline-driven environment
Ability to handle conflict in a professional and efficient manner
Must be a team player

Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets.
Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance.
Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
You have a Bachelor's degree or an equivalent combination of education and experience

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Quarterly Incentive Program: This position is eligible to participate in our quarterly incentive program. Associates in this role may receive bonus payments each quarter in which the Protection division achieves its financial targets. Bonus amounts and eligibility are determined at the company's discretion based on overall business and individual performance.
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit, and for-profit organizations.
We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades.

This listing is sourced directly from Ministry Brands's careers page and normalized into a canonical job model.