Sydecar careers

Senior Customer Success Manager

New York Office - Hybrid · Senior

Sponsorship not specifiedDetected 36 days ago

Account ManagementCustomer Success

About the role

Our goal is to make these markets more accessible, transparent, and liquid, and we're achieving this by revolutionizing the way investment vehicles are created and executed.
We take care of all the behind-the-scenes tasks, from automating banking, ensuring compliance, handling contracts, managing taxes, to streamlining reporting.
This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships.

Over time, you'll build the templates and processes that make this function repeatable: QBR decks, renewal playbooks, escalation workflows.
Join us at Sydecar, as we lead the charge in revolutionizing private investing.
The person in this role will have genuine ownership over their book, their metrics, and how the function develops.
If you want to manage relationships and build something at the same time, this is that job.
As a team, we rise to meet challenges and recognize that we become stronger and develop character when facing adversity.

5 to 8 years of experience in customer success, account management, or a client-facing role at a fintech, SaaS, or financial services company
You know how to make the case for expansion when the timing is right

experience with API products, venture capital, or SPV administration.
What matters most is that you've managed high-stakes customer relationships and have the judgment to know when to escalate, when to hold firm, and when to just pick up the phone
Sydecar is rebuilding its CS function with a clearer mandate and better tooling than it's had before.
They guide our priorities, behaviors and interactions.
We measure our success not just by what we achieve, but by how we achieve it-through integrity, creativity, elegance, and a commitment to continuous improvement.
Excellence is not just doing things well-it's looking for ways to do them better.
Humility is our key to personal and professional growth.
We appreciate that great ideas can come from anywhere, regardless of seniority, pedigree, or experience.

Sydecar is on a mission to transform the world of private markets. Our goal is to make these markets more accessible, transparent, and liquid, and we're achieving this by revolutionizing the way investment vehicles are created and executed.
At Sydecar, we're not just a platform
we're a trusted partner in venture capital. We're dedicated to simplifying and standardizing the private investing experience, empowering capital allocators to discover and support visionary entrepreneurs who are shaping the future.
Our platform is designed with ease and efficiency in mind. We take care of all the behind-the-scenes tasks, from automating banking, ensuring compliance, handling contracts, managing taxes, to streamlining reporting. This leaves investors the freedom to concentrate on what matters most: making valuable deals and nurturing meaningful relationships.
Sydecar is on a mission to transform the world of private markets.
At Sydecar, we're not just a platform; we're a trusted partner in venture capital.
We're dedicated to simplifying and standardizing the private investing experience, empowering capital allocators to discover and support visionary entrepreneurs who are shaping the future.
Our platform is designed with ease and efficiency in mind.
What you'll own
This is a senior role with a real book of business.

This listing is sourced directly from Sydecar careers's careers page and normalized into a canonical job model.