Dexterity Capital

Sr. Manager, Customer Success

Redwood City · Senior

Sponsorship not specified$180k-$210kDetected 475 days ago

Full-Stack DevelopmentSalesBusiness DevelopmentProcess ImprovementCompensationCustomer SuccessCustomer SupportRoboticsCommunicationProblem SolvingPublic SpeakingAdaptability

About the role

Manager, Customer Success role at Dexterity is a critical position responsible for ensuring customer satisfaction and retention.
The successful candidate will have a proven track record of managing multiple customers and being resilient and adaptable while navigating ambiguous customer tasks.
Manager, Customer Success will also be responsible for analyzing KPI trends and suggesting process improvement recommendations to ensure customer satisfaction and retention.

Responsibilities

Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle.
Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures.
This individual will manage and execute activities within assigned customers throughout their contract lifecycle, including onboarding, training, and ongoing support.

Requirements

Bachelor's degree in engineering, business management, or a related field.
and Desired Skills - Bachelor's degree in engineering, business management, or a related field.
A Master's degree or MBA is a plus. - 10+ years' total experience.
Physical Requirements - Occasional loud work environment with temperature change due to seasons at office, warehouses and clients'/customers' locations - Prolonged periods sitting at a desk and working on a computer.
Base pay is one component of a broader compensation package that may include equity grants, benefits, and other incentives, depending on role and eligibility.
For this position, the expected base salary range is $180,000 to $210,000 annually.
Final compensation decisions are made individually and take a number of factors into consideration.
Eligible employees may be considered for equity awards as part of their overall compensation.
Access to benefits and wellness resources is provided in accordance with company policies and may vary based on role and location.
Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Nice to have

A Master's degree or MBA is a plus..
10+ years' total experience.

Skills

Actual compensation will be determined based on skills, experience, education, and market factors, and may vary accordingly.

Compensation

For this position, the expected base salary range is $180,000 to $210,000 annually.

Benefits

Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities.

Company info

Manager, Customer Success will play a critical role in ensuring Dexterity's customers are successful in their use of robotics, helping to transform the world through breakthrough technology.
In addition, they should be able to build strategic working relationships with customers and collaborate across multiple departments to influence all levels within an organization.
Manager, Customer Success About Dexterity At Dexterity, we believe robots can positively transform the world.
Every decision, large and small, is driven by one question - how can we empower our customers with robots to do more than they thought was possible?

Equal opportunity

Employer We are an equal opportunity employer and value diversity at our company.

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This listing is sourced directly from Dexterity Capital's careers page and normalized into a canonical job model.