HP Inc.
Field Technical Support
All Cities, Illinois, United States of America · Mid · Full-time
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationProblem Solving
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You'll work from your home base in the greater South Carolina area, traveling to customer sites to ensure their digital printing solutions run flawlessly.
- This is a field-based role with 80% travel to customer sites.
Responsibilities
- Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
- Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
- Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.
- Field Technical Support
- This is more than a technical role - it's about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly.
Requirements
- o Ability to lift, bend, and stoop throughout the day
- Technical Expertise:
- o Knowledge of digital printing press technology
- o Ability to work independently and under pressure
- o Strong mechanical, electrical, and electronic troubleshooting skills
- Solid computer/networking skills
- Education & Experience:
- o High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
- o Typical candidate possesses 4-6 years in field service, technical support, or printing press repair
- o Excellent communication and problem-solving abilities
- Other Requirements:
- o Valid driver's license and reliable transportation
- Specialized Skills:
Skills
- o Printing industry knowledge
- o Ability to integrate hardware/software solutions
- Travel distances will vary day-to-day.
- The compensation and benefits information is accurate as of the date of this posting.
- The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
- No shift premium (United States of America)
- No Equal Opportunity Employer (EEO) -
- This information is provided voluntarily.
- The information obtained will be kept in strict confidence.
- o HP Indigo knowledge
- Relocation -
- For more information, review
Compensation
- The compensation and benefits information is accurate as of the date of this posting.
Company info
- In this role, you'll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs.
- Customer Training: Educate customers on proper usage, color management, and best practices.
Equal opportunity
- Workplace Discrimination is Illegal "
- Know Your Rights:
Visa & Work Authorization
- ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.