Technosylva

Technosylva

(Senior) Customer Success Manager

Chicago, Illinois, United States · Senior

Sponsorship not specifiedDetected 11 days ago
Machine LearningData AnalysisCRMSalesAccount ManagementOnboardingCustomer SuccessCustomer SupportGISCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

  • Technosylva is looking for a highly motivated and customer-focused individual to join our team as a Customer Success Manager at Technosylva.
  • In this role, you will be responsible for ensuring the successful adoption, engagement, and retention of our valued customers.
  • As a key liaison between our customers and our internal teams, you will play a pivotal role in delivering exceptional customer experiences and driving the overall growth of our technology solutions.

Responsibilities

  • Product Expertise: Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather.
  • Issue Resolution: Serve as the primary point of contact for customer inquiries, issues, and escalations. Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions.
  • Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions.

Nice to have

  • Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap.
  • Proven experience in Customer Success, Account Management, or related client-facing roles within the tech industry.
  • Experience working in or with industries related to wildfire risk mitigation, weather analytics, and/or electric utilities.
  • Strong problem-solving skills and the ability to navigate challenging situations with a positive attitude.
  • Technical aptitude and the ability to understand and explain complex tech solutions.
  • Proficiency in using Customer Relationship Management (CRM) software.
  • Preferred Skills
  • Industry Experience

Skills

  • Familiarity with geospatial data (GIS), and predictive modeling-especially as they relate to risk assessment.
  • Ability to quickly learn and articulate the value of fire behavior modeling, meteorological data, and risk analytics tools.

Benefits

  • The Company's market-leading solutions, enhanced by AI and machine learning capabilities, provide real-time and predictive insights to support electric utility, insurance, and government agency customers.

Company info

  • Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes.
  • Relationship Management: Build strong, lasting relationships with customers by actively engaging with them throughout their journey. Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs.
  • Customer Onboarding: Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS. Working closely with customers to understand their needs, goals, and desired outcomes.
  • Customer Training: Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes.
  • Renewal and Expansion: Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers. Identify opportunities for upselling and expansion based on customer engagement and needs.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Relationship Management: Build strong, lasting relationships with customers by actively engaging with them throughout their journey.
  • Customer Onboarding: Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS.
  • Working closely with customers to understand their needs, goals, and desired outcomes.
  • Renewal and Expansion: Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers.
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This listing is sourced directly from Technosylva's careers page and normalized into a canonical job model.