Aristocrat Technologies Inc.

Service Support Representative

Las Vegas, NV, US · Full-time

No sponsorship$18k-$27kDetected 6 days ago

AndroidSalesforceAuditingLeadershipCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office

About the role

This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.
And while we focus on fun, we never forget our responsibilities.

Answer incoming calls and emails related to Games, Systems, and Hardware issues, gather case details, enter data into Remedy System/Salesforce, and dispatch to appropriate support groups.
Provide front-end/first-level application support for web-based applications and inquiries.
Maintain personal Service Level Agreements and team goals according to established guidelines.
Maintain the security and integrity of Service Support Computers and proprietary materials.
Identify areas for application software training for the Service Support Group.
Maintain Remedy with respect to customer add/changes/deletions as needed.
Perform other duties as assigned.
You will gain exposure to all facets of our global business and build a foundational understanding of the vast, complex, regulated environment in which we thrive.

Ability to work under pressure to meet SLA deadlines, with stress tolerance and resilience.
Must be organized, diligent, and display problem-solving skills, judgment, adaptability, and the ability to learn.
Must be able to read, write, speak, and understand English.
Strong communication skills, with a proven record of leadership, able to work independently and be team-oriented.

Demonstrated skill in navigating internet website frameworks and mobile application experience (iPhone, iPad, Android) preferred.

$18.00 - $27.30 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges.
However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Be flexible to schedule changes as needed, with advance notice.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Verify outstanding customer issues daily until completion of customers' requests throughout the team.
At Aristocrat, we believe in bringing happiness to life through the power of play, and our Service Support Representative is pivotal in achieving that mission.
As part of our team, you'll be working in a dynamic environment where innovation and collaboration are at the forefront.

This listing is sourced directly from Aristocrat Technologies Inc.'s careers page and normalized into a canonical job model.