Bluefish AI

Bluefish AI

Customer AI Analyst

New York, Hybrid

Sponsorship not specifiedDetected 148 days ago
SwiftSQLData AnalysisNLPLLMsRoadmappingSEOMarketing AnalyticsSalesforceAccount ManagementExcelPerformance ManagementCommunicationCollaborationPublic SpeakingOrganizational Skills

About the role

  • About the Position: Bluefish is on the cutting edge of AI-powered SaaS, helping marketers understand AI marketing performance and optimization.
  • Your focus will be on turning data into insights, engineering effective prompts for large language models (LLMs), and collaborating directly with clients on regular deliverables.
  • Think of this role as a blend of SEO analyst, AI prompt engineer, and strategic customer advisor.

Responsibilities

  • Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
  • Design, test, and refine prompts to get high-quality outputs from large language models-ensuring results align with customer goals and industry standards.
  • Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.
  • Account Setup & Optimization - Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
  • LLM Prompt Optimization - Design, test, and refine prompts to get high-quality outputs from large language models-ensuring results align with customer goals and industry standards.
  • Cross-functional Collaboration - Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.

Requirements

  • 2+ years of relevant experience in a customer-facing, data-focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
  • Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
  • Strong ability to translate complex data into meaningful strategies and recommendations.
  • Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
  • Strong organizational skills with a proven ability to juggle multiple clients and deadlines.
  • Experience in digital marketing or campaign performance analysis.
  • Excellent communication and presentation skills-confident working with both technical and executive stakeholders.
  • Highly organized with the ability to manage multiple accounts and competing priorities.
  • Demonstrated grit and resourcefulness-you find creative solutions, adapt quickly, and aren't afraid to roll up your sleeves in a fast-paced, evolving environment.
  • Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
  • Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
  • Commitment to craftsmanship-you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
  • Self-starter with a proactive mindset and a strong sense of accountability-able to drive projects forward independently while staying aligned with team goals.

Nice to have

  • Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
  • Bachelor's degree in a technical, business, or finance-related field preferred-can substitute for customer-facing experience.

Skills

  • Bluefish is on the cutting edge of AI-powered SaaS, helping marketers understand AI marketing performance and optimization.

Benefits

  • Customer Education

Company info

  • Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
  • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
  • Join an experienced high-performing team where you will have immediate ownership and impact
  • Experience a true meritocracy with significant career growth upside as the business scales
  • Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
  • Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
  • Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.
  • Customer Engagement & Strategy - Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
  • Trend Monitoring - Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.
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This listing is sourced directly from Bluefish AI's careers page and normalized into a canonical job model.