Career Team

Quality Assurance Supervisor

Remote in the United States · Contract

Sponsorship not specified$60k-$70kDetected 13 days ago

ComplianceExcelHRResearchCommunicationCritical Thinking

About the role

If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
Work is performed under the supervision of the Quality Assurance Manager.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors: - Named by Inc.

We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.
This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement.
Identify deficiencies and trends, document findings, and recommend corrective action
Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
Ability to maintain and update multiple spreadsheets and reporting tools daily
Support the development and continuous improvement of policies, procedures, and quality management practices
Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff
Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances

Bachelor's degree or equivalent workforce experience
WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must
Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems
A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality
To Qualify for This Role, You Must Have:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4)
Career Team is a leading workforce development organization on a mission to transform lives.
At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners.

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address

This listing is sourced directly from Career Team's careers page and normalized into a canonical job model.