Reverehealth
Clinical Applications Specialist II--IT-Provo
Provo, Utah · Mid
Sponsorship not specifiedDetected 17 days ago
Project ManagementCustomer SupportEHR/EMRPatient CareLeadershipCommunicationProblem Solving
About the role
- Under the direction of the IT Applications Manager, the Clinical Application Analyst II takes full ownership of assigned clinical and ancillary systems, serving as the primary subject matter expert and technical leader for those applications.
- Serve as the primary owner of assigned clinical applications, accountable for system performance, stability, and continuous improvement.
- Serve as the technical and subject matter expert for assigned applications for users, team members, vendors, and management.
Responsibilities
- This role drives system optimization, leads project workstreams, and makes independent configuration and design decisions within scope.
- Perform advanced technical support, root-cause analysis, installations, maintenance, and troubleshooting of systems and associated interfaces.
- Review and analyze system and performance indicators; independently resolve complex issues and implement corrective actions.
- Coordinate cross-functional application support with other Information Technology teams.
- Clinical Office s Support
- Provide in-person support for providers and end users as needed during and after clinical system implementation s and upgrades.
- Assure that all documentation for workflows, configure and/or build activities, change management adherence, end user notifications, training information and status reporting in the appropriate systems is properly completed.
- Develop, document, and revise system design procedures, test procedures, and quality standards.
- Manage small to medium application projects that may include scheduling or facilitating meetings, as necessary, to complete assignments.
Requirements
- 3-5+ years of work experience in Clinical Application/Software support required.
- Demonstrated leadership or project management experience required.
- Provide Tier III support for assigned high-volume software systems during business hours, after hours, and weekends as required
- 3-5+ years of work experience in Clinical Application/Software support required. Demonstrated leadership or project management experience required. Degree from an accredited college preferred
- emphasis in healthcare, information management, or adult education is a plus. Experience in a healthcare environment preferred. Familiarity with electronic health record (EHR) or Practice Management (PM), Revenue Cycle Management (RCM) systems required.
- Hours: Monday-Friday 8-5 Remote/Office Hybrid 2 days a week in the office
- Degree from an accredited college preferred; emphasis in healthcare, information management, or adult education is a plus.
Nice to have
- Degree from an accredited college preferred
Skills
- Mentor Application Analysts I to improve skills in preparation for more responsibility.
Benefits
- At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mission-one patient at a time.
- Enthusiasm for learning innovative technologies and techniques.
- Ability to quickly to reach a high-level understanding of assigned systems and health system operations and a solid understanding of how users interact with the technologies.
- Assist with educational initiatives in clinical application utilization, data reporting, and other areas of clinical technology.
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This listing is sourced directly from Reverehealth's careers page and normalized into a canonical job model.