Kemper
Customer Service Representative (Hybrid)
Chesterfield, Missouri
Sponsorship not specifiedDetected 5 days ago
A/B TestingCustomer SupportResearchCommunicationProblem Solving
About the role
- As a Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers.
- This is a key position, handling a high volume of incoming calls.
- This position involves research and resolving customer inquiries via telephone.
Responsibilities
- Maintain service level standards (quantitative and qualitative measures)
- Manage information in a visually appealing and easy to understand method
- Drive results across a team of dynamic communicators and professionals
Requirements
- High school diploma or equivalent required.
- Previous customer service experience required.
Nice to have
- Previous Insurance experience a plus
- Previous Call Center experience a plus
Skills
- Prior experience in a role utilizing verbal, written communication, and professional telephone skills
- Experience that reflects ability to represent the company in a professional manner.
- Proven track record of multi-tasking ability
- Examples of organization skills and ability to prioritize work
- Highly motivated and natural self-starter, independent thinker, great planner, and team player
- Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
- Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
- Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
- Possesses a continuous improvement mindset
- Decision Quality - making good and timely decisions that keep the organization moving forward
- Action Oriented - takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Compensation
- The level and compensation will be commiserate with your experience.
Company info
- Chesterfield, Missouri
- Kemper is one of the nation's leading specialized insurers.
- Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day.
- We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.
- Kemper's products and services are making a real difference to our customers, who have unique and evolving needs.
- By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
- Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions.
- This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven by intellectual curiosity, analytical superiority, and being world-class operators.
- Kemper Life has a talented operations team that believes in this strategic intent.
- This role is a great opportunity for the right person who wants to be part team in a dynamic growing company.
- We are looking for the person who can help us make a difference by best serving the needs of our customers.
- Come join us in Growing for LIFE.
This listing is sourced directly from Kemper's careers page and normalized into a canonical job model.