Sonatype

Senior Customer Success Manager

United States - Remote · Senior

Sponsorship not specifiedDetected 54 days ago

JavaCI/CDDevOpsAccount ManagementSupply ChainCustomer SuccessCommunicationCollaboration

About the role

Sonatype is the software supply chain security company.
Customer Success at Sonatype is outcomes-driven, technically credible, and growth-oriented.
A defining expectation of this role is the use of GenAI reflexively.

Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
Document key insights, actions, and outcomes to ensure continuity, clarity, and effective internal coordination.
Surface expansion signals and surface Customer Success Qualified Leads (CSQLs) in partnership with the broader account team.
Support opportunity progression by providing customer context, value hypotheses, and stakeholder insights that help move growth motions forward.
Partner effectively with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise at the right time-without creating unnecessary escalation churn.
Use GenAI reflexively as a thought partner to improve the quality, clarity, and strategic rigor of analysis, planning, and communication, while validating outputs and applying sound judgment.

Comfort operating in an environment that requires prioritization, focus, and consistent execution across a portfolio.

Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
Parental Leave Policy
Paid Volunteer Time Off (VTO)

Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
Increase renewal confidence by ensuring customers are realizing value, stakeholders are aligned, and risks are surfaced early with mitigation plans in motion.
Customers reach value faster and demonstrate measurable adoption and outcomes.

This listing is sourced directly from Sonatype's careers page and normalized into a canonical job model.