Victaulic Company
Lead Customer Experience Technician
Easton, Pennsylvania
Sponsorship not specifiedDetected 83 days ago
LeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAdaptabilityOrganizational Skills
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Combining technical expertise with a passion for customer engagement, this individual transforms complex concepts into hands-on, memorable experiences that showcase the value of Victaulic solutions.
- Whether engaging with contractors, engineers, owners, or executive leaders, this individual helps customers see firsthand how Victaulic solutions enhance productivity, reduce risk, and accelerate project delivery.
- Success in this role requires equal comfort operating testing equipment, facilitating live demonstrations, and presenting to audiences of all sizes and experience levels.
Responsibilities
- Collaborate with diverse cross-functional teams to align demonstration content with customer objectives and current marketing initiatives.
- Inspect, test, and document product performance in accordance with engineering specifications and drawings, ensuring accuracy and compliance.
- Maintain the Customer Experience Center in a clean, organized, and safety-compliant condition at all times.
- Through every interaction, the Lead Customer Experience Technician reinforces Victaulic's reputation for proven innovation, technical expertise, and hands-on support.
Requirements
- 3+ years of demonstrated experience in a customer-facing, technical, or trades environment with a strong track record of professionalism.
- Confident public speaker with the ability to present to large groups, adjust to varied audience backgrounds, and convey complex technical information in an accessible way.
- Hands-on experience with fabrication equipment, precision measurement tools, and hydraulic or mechanical testing systems.
- Familiarity with ISO calibration standards and NIST traceability requirements.
- Collaborative mindset with the ability to work effectively alongside engineering, marketing, and customer-facing teams.
- Comfort working in an industrial environment, including foundry and engineering lab settings, with attention to safety protocols.
- Strong organizational skills with the ability to manage multiple priorities across concurrent events and demonstrations.
- Demonstrated commitment to workplace safety and maintaining a clean, compliant environment.
- Customer-first mindset with a passion for delivering exceptional experiences
- Confident, polished communication and presentation skills
- Technical aptitude paired with strong attention to detail
- Adaptability and creative problem-solving in a dynamic, event-driven environment
Nice to have
- High school diploma required
- associate's or technical degree in a mechanical, industrial, or related field preferred.
Company info
- The Lead Customer Experience Technician plays a critical role in bringing the Victaulic experience to life for customers, industry partners, and employees who visit the Victaulic Customer Experience Center.
- Deliver engaging, informative product demonstrations and facility tours tailored to diverse audiences, from engineers and contractors to executive leadership and prospective customers.
Apply directly at Victaulic Company →Create a free account for alerts like thisView Victaulic Company immigration profile
This listing is sourced directly from Victaulic Company's careers page and normalized into a canonical job model.