Markelcorp

Markelcorp

Service Desk Technician

Richmond, VA · Full-time

No sponsorshipDetected 4 days ago
Customer SupportCommunicationCollaboration

About the role

  • Will resolve or route issues according to documented guidelines.
  • Position requires the use of solid technical troubleshooting, communication, and customer service skills.

Responsibilities

  • Records, maintains and updates records in the Service Management ticketing system, and follows knowledge database for troubleshooting and procedural guidelines.
  • In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

Requirements

  • If you're looking for a place where you can make a meaningful difference, you've found it.

Nice to have

  • ServiceNow experience or prior insurance industry experience is a plus

Skills

  • Working knowledge of help desk software, databases and remote control
  • Passionate about continuously learning and able to quickly adapt and pivot to win in dynamic environment
  • Ability to work independently and in collaboration with others to achieve a high level of success
  • Dynamic, hard-working and ambitious individual, with excellent oral and written communication skills
  • Education/Certification:
  • Associates degree or 1 year of relevant experience in a technical field or customer service environment.
  • Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline a plus
  • ITIL Foundation V3 or V4 Certification a plus
  • 1 year of Customer Service experience preference given to call center work.
  • Demonstrated Technical aptitude

Benefits

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
  • Must be flexible and able to work within a 24x7x365 support environment - this vacancy is for a Monday-Friday 8am-4pm position.

Company info

  • Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
  • We're all about people | We win together | We strive for better
  • We enjoy the everyday | We think further
  • What's in it for you:
  • Are you ready to play your part?
  • Choose 'Apply Now' to fill out our short application, so that we can find out more about you.
  • Caution: Employment scams
  • Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information.
  • Frequently, the scammer will reach out to individuals who have posted their resume online.
  • These "job offers" include convincing offer letters and frequently ask for confidential personal information.
  • Therefore, for your safety, please note that:
  • All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.
  • We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.
  • Markel is an equal opportunity employer.
  • We do not discriminate or allow discrimination on the basis of any protected characteristic.
  • This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
  • Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
  • No agencies please.

Equal opportunity

  • equal opportunity employer.
  • Should you require any accommodation through the

Visa & Work Authorization

  • US Work Authorization
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This listing is sourced directly from Markelcorp's careers page and normalized into a canonical job model.