Sweep
Customer Success Manager
New York City
Sponsorship not specified$120k-$170kDetected 203 days ago
SalesforceAccount ManagementCustomer SuccessCommunicationCollaboration
About the role
- Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
- You'll act as both strategic advisor and technical expert, ensuring seamless integration into each customer's Salesforce ecosystem and long-term business success.
- The ideal candidate will work out of our New York City office on a flexible hybrid schedule.
Responsibilities
- Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
- Lead enterprise onboarding, technical configuration, and strategic enablement plans.
- Serve as the technical liaison between customer teams and Sweep's Product, Engineering, and Support teams.
- Develop scalable best practices and playbooks for enterprise success and expansion.
- Proven ability to manage multi-stakeholder relationships across business and technical teams.
- As a Customer Success Manager, you'll own relationships with Sweep's largest and most complex enterprise accounts.
Requirements
- 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
- Experience with complex integrations, security reviews, and compliance processes.
Nice to have
- Salesforce Administrator certification (preferred).
Compensation
- Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
- Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives.
- The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
Benefits
- Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
- In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more!
- As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners.
Company info
- With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation.
- Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes.
- Learn more about our mission and culture on our About page https://www.sweep.io/about.
- What We're Looking For?
This listing is sourced directly from Sweep's careers page and normalized into a canonical job model.