Brilliant

Senior Director, Global Fulfillment and Logistics

Waukegan, IL · Director · Full-time

Sponsorship not specified$180k-$200kDetected 5 days ago

Data AnalysisSalesforceAccount ManagementLogisticsInventory ManagementHRISLeadershipCommunicationCollaborationProblem SolvingMentoringOSHA

About the role

Built with our clients in mind and a focus on creativity and technology, Brilliant curates, produces, and helps companies distribute memorable branded merchandise and custom products.
In this role, you will oversee our primary warehouse in Waukegan, IL, alongside a growing network of international 3PL partnerships.
Serve as an escalation point for prospects and clients on fulfillment and logistics matters, partnering closely with our sales and account management teams.

Brilliant is seeking a strategic Senior Director of Global Fulfillment and Logistics to manage our international fulfillment operations.
Own the fulfillment of all products that touch one of our warehouses around the globe.
Develop and implement strategic plans for Waukegan warehouse operations to meet organizational objectives.
Work with our International Program Manager to oversee the growing partnerships we have built with our international fulfillment partners to ensure continued performance and profitability.
Own the relationship with our array of shipping partners, ensuring compliance with their policies, securing the best service possible, and optimizing our operations logistically.
Enforce a zero-tolerance policy for theft and loss across the Waukegan facility and all international 3PL partners, including access controls and incident escalation procedures.
Actively monitor and optimize SLAs, KPIs, and financial performance.
Leverage data analytics and automation tools to optimize workflows and decision-making processes.
Create, actively monitor, and manage the operating budget, including expenses for labor, equipment, and supplies.
Design and modify processes to improve productivity without overburdening employees.

Ability to lift up to 50 pounds.
8+ years of experience working in warehouse operations or related fields.
In-depth knowledge of warehouse processes, inventory management principles, and distribution operations.
Proven willingness to learn and be innovative in exploring new strategies.
Strong analytical skills and proficiency in data analysis tools and software.
Ability to prioritize tasks and work effectively under pressure.
Familiarity with relevant regulations and compliance requirements (e.g., OSHA).
Bachelor's degree or equivalent work experience.
What You'll Bring: 8+ years of experience working in warehouse operations or related fields.

$180,000-$200,000 base salary, plus benefits and equity About Brilliant: Brilliant is an innovative branded products and corporate gifting company.

We're pleased to offer our full-time teammates Medical, Dental, & Vision benefits in addition to perks like flexible PTO, paid company holidays, and a work from home stipend for new hires!
Our policy of equal employment opportunity applies to all aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Brilliant is an Equal Opportunity Employer.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy, or any other characteristic protected by law.
We are committed to fostering a fair and merit-based workplace where every employee feels valued and respected.
Work with stakeholders across the organization to ensure we are delivering the best experiences for our clients and their recipients.
As we are looking for a hands-on leader, this role is hybrid, requiring 2-3 days in Waukegan each week.

This listing is sourced directly from Brilliant's careers page and normalized into a canonical job model.